9999tk Privacy Policy

9999tk is a safe and reliable online gaming platform for players in Bangladesh. We believe your personal privacy is a fundamental right. This privacy policy will tell you how 9999tk collects your information, how that information is used, who it may be shared with, and what steps we take to protect it.

This policy applies to our website, mobile platform, and all services provided by 9999tk. By using our services, you are considered to have agreed to the terms of this privacy policy. We recommend that you read this policy in full and contact our support team with any questions.

When you open an account and use our services at 9999tk, we may collect the following types of information. The main purpose of collecting information is to provide you with a seamless, secure, and personalized experience.

2.1 Registration and Identity Information

When you create an account on the 9999tk platform, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Username and password
• National ID card or passport number (for KYC verification)

2.2 Financial and Transaction Information

During deposits and withdrawals, we record payment method details. Our supported payment methods in Bangladesh are bKash, Nagad, Rocket, and Upay. We collect:

• Mobile banking number (partial, not in full)
• Transaction amount and date
• Transaction reference number
• Deposit and withdrawal history

We never store your full mobile banking PIN or password.

2.3 Technical and Browsing Information

When you use our platform, some technical information is collected automatically, including:

• IP address
• Browser type and version
• Device information (model, operating system)
• Website usage logs (pages visited, time and date)
• Cookie and session data

9999tk uses the information we collect only for lawful and specific purposes. We use your information for the following:

3.1 Account and Service Management

• Creating, verifying, and maintaining your account
• Ensuring age verification (complying with the 21+ age requirement)
• Processing deposit and withdrawal transactions
• Storing gaming history and account balance
• Improving service quality and developing new features

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Monitoring for money laundering and suspicious financial activity
• Identifying multiple accounts held by the same person
• Implementing responsible gaming policies

3.3 Communication and Support

• Sending important account-related notifications
• Providing customer service via live chat
• Informing you of policy changes
• Notifying you about bonus and promotional offers (with your consent)

9999tk strictly maintains the confidentiality of your information. We may share limited information with third parties only in the following circumstances:

4.1 Service Providers

Our payment processing partners (bKash, Nagad, Rocket, Upay) may access relevant information to verify transactions. These organizations are bound by strict confidentiality agreements with us and may not use your information for any other purpose.

4.2 Legal Obligations

If we are required by applicable law in Bangladesh or by court order to provide information, we will be obliged to supply the relevant authorities with the necessary information. In such situations, we will make every effort to notify you in advance where possible.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will also be required to maintain the same privacy standards, and you will be informed beforehand.

Cookies and similar technologies are used on the 9999tk website and platform. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security. The platform will not function properly without these.
• Functional cookies: Help remember your preferences, such as language settings.
• Analytics cookies: Used to analyze website usage, which helps improve service quality.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause some important platform features to stop working, such as login and payment processing.

9999tk follows the highest industry standards to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmission on our platform is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is converted using a strong hashing algorithm.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account is available.
• Regular Security Reviews: Our systems undergo regular security testing.
• Limited Access Policy: Only authorized staff may access information on a need-to-know basis.
• Data Backup: Your information is securely stored in encrypted backups.

We acknowledge that no method on the internet is 100% secure. Should any security breach occur, we will notify you promptly and take the necessary steps.

9999tk believes every user should have full control over their own information. You have the following rights:

To exercise any of these rights, please contact our support team. We will review your request and respond as quickly as possible.

9999tk retains your information only for as long as it is necessary. Retention periods differ depending on the type of information:

• Account information: For as long as the account is active and for the minimum necessary period after the account is closed.
• Financial transaction records: For the period required by legal obligations.
• Gaming logs: For an appropriate period for dispute resolution and responsible gaming purposes.
• Communication history: For the period necessary to improve customer service quality.
• Technical logs: For a limited period for security analysis.

Once the retention period ends, information is securely deleted or anonymized.

9999tk's services are for those aged 21 and above only. We do not intentionally collect any personal information from minors.

We apply age verification methods during the registration process. If it comes to our attention that a minor has created an account, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify us immediately.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our Bengali-speaking team is always ready to assist you.

We take all privacy-related requests seriously and are committed to responding as quickly as possible. Stay with us and enjoy with peace of mind.